1 reviews | Active since Feb 2010
POOR SERVICE
Sent my Toyota Fortuner for 120000km service at Toyota Durban North yesterday.Because of previous experiences of items not been checked I inspected the vehicle again only to find the following:.The propshaft was not greased,which forms part of the service.The rear wheel brake drums were also not removed,when we placed the vehicle on the ramp and removed the brake drum still full of dust,so how do you inspect brake linings and drums??I was also charged for 2 x 500ml clutch fluid,which I understand is for the brakes.The fluid was never changed,and system never cleaned out at each wheel.One of the concerns is,we are compelled to take our vehicles back to Toyota dealer for services to maintain the extended warranty??How does this help if Toyota dealer does not comply,better off to do the service myself without short cuts.I have also purchased a Land Cruiser d/c v8 last month,and know where we will not be going for service.
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. Please contact us should you need additional help.
Your reference number with Customer Care is REF 5686.
Regards
McCarthy Customer Care
***
Best regards,
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. Please contact us should you need additional help.
Your reference number with Customer Care is REF 5686.
Regards
McCarthy Customer Care
***
Best regards,
