Poor customer service from manager

I took my car which is only about 3 months old (From purchase at Toyota Edenvale) for a 45000km service. My car had done only about 8,000km since purchase.<br> Upon completion of service I was advised that my breaks which I had been advised upon purchase were new, were actually worn out hence I had been hearing a squeaky sound. I requested the matter be escalated to the manager Ian who was advised in my presence over the phone as he wasn't in. Ian was to get back to me upon his return on the coming Tuesday 22 March but never made contact with me on the Tuesday or Wednesday. I called back and spoke to Godfrey on the Wednesday who assured me he would bring the matter back to Ian's attention. Ian still did not call back and so I called for him and left messages to call me back on 2 occasions with no call that followed from him.<br> Today the 7th of April 2016, I called and left a message as he was in a meeting and still he did not call. This is bad service at its best considering I bought my (first ever) vehicle at this depot as I believed that the brand's reputation is still flying high. However, I am confident that McCarthy will take charge of the matter and do whats right.