MS
Modupe S

1 reviews | Active since Aug 2016

08 Aug 2016, 11:18

Poor customer service

<p>A second hand Car was advertised and I called the dealer inquiring if the car was available and I was advised that the car is available and I organized finance. So I submitted all required documents to the dealer and they had a call from the bank they now needed to deliver the car as promised No they did not I was told the only taking the car for a service I then waited for a week, service done now they needed to deliver as promised but No I was advised I need to go to the dealer to get the car due to drivers unavailable. I went to the dealer only to find out they are things still outstanding, some of them myself and the sales rep had to drive to the car wash to fix them. So for the car registration that I paid for, the car was supposed to be taken for roadworthy sales rep send a driver to take the car for a roadworthy and they drove from JHB CBD to Pretoria using my patrol. Purchased a car four months back and still haven’t received all items promised by Sale Rep.</p> <p> </p> <p> </p>

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Replies (1)
McCarthy
McCarthy's reply31 Aug 2016, 15:14
Official

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 6111.

Regards

Bidvest McCarthy Customer Care