Poor Customer Service

Good Day

My vehicle was traded in with Mccarthy VW late in July 2018. The settlement of the vehicle was done on the 7 August 2018. To date the vehicle has not been transferred to Mccarthy and it is now preventing me from renewing my other vehicle license as the licence on the vehicle traded in has expired. I have tried making contact with the sales person and he does not reply to emails, sms or take any calls. I am now sitting with an unlicensed vehicle due to Mccarthy's poor service and my penalties are increasing daily. Besides the change of ownership being an issue i had to constantly follow up for the settlement to be done as Absa continually called to request the settlement. Your channels for customer care is poor and no one could help me with this query. I need a solution immediately as my vehicle license has to be renewed as i stand a chance of being fined if stopped by the police and penalties are increasing daily.

Sales person: Quinton Bester