Poor Customer Service

This Occurred at the Bidvest Mccarthy Ford Silver Lakes on the 11 January 2018.

The service adviser that dealt with me was fine and performed her job well.

The service itself however was not. The car was not cleaned properly inside i cpuld physically still see dust on my dash which led me to worry about how thoroughly they performed the actual service.

My 2nd issue was when i came to collect my vehicle. I arrived and went to the service reception. My advisor was not immediately available but i saw an African gentleman on the phone who blatantly ignored me whilst i stood in front of him. Then i stood one side by the entrance and there were two white gentlemen having a chat with each other( both employees of mccarthy) who glanced at me standing there and ignored me, another lady, also an employee of mccarthy just walked right pass me without even an acknowledgement. Eventually i went up to the two gentlemen enjoying themselves there and asked if i could please be assisted i as I would like to collect my vehicle and mentioned how every employee here seems too important for a customer. The one got up and peaked around the corner at the African gentlemen sitting there and asked him to assist me which he then did.

This is by far the worst experience i have had at ford, and has really damaged my opinion of ford which was initially high. I had excellent service for my first service in welkom, great staff great service of the vehicle . It is the last time i will take my vehicle to the silver lakes dealership, and i definately will not be purchasing any future vehicles from there either.

There is no sense of a team at this dealership. I was expecting so much more from a pretoria dealership.

I lodged an email complaint the following day to ********** who is supposed to deal with customer compliants and have had no response or feedback regarding the matter.