POOR CUSTOMER SERVICE

On the 18 Sep 2017, I had appointment to take my car to Toyota McCarthy Bruma for check up. When I drive the car I feel its having some kind of vibration or shaking especially when going on a high speed. When I phoned to book for the car I explained the problem . Yesterday 18 Sep I took it in and my car was 03 third car in the service . I meet this gentlemen who I discovered later that he is the workshop manage , his name could be Henk. He asked me again what wrong with the car and I explained the same. I emphasised that this vibration happen mostly when I drive more that 120 speed but I never happened before.. Prior to e even finishing my explanation he was already telling me that how is he going to test drive my car since he cannot test drive my car on high speed of more that 120 , he cannot break the road law, and he will only test drive the car for 120 and if he cant detect this issue he will bring the car back and call me to fetched it. I stood there not even knowing how to respond to him, disappointed and puzzled on can he speak to me in such a manner. first I did not ask him to test drive my car, I don't know how problems are detected on cars, am not mechanic and I actually thought he should be the expect . I did not ask him to break any road rules I need the solution. He actually treated me like he is going to do me a favour by checking my car while I was ready to pay . Its shocking that I received this kind of service after I bought this car from McCarthy, service it with his workshop for the last 3-4 years and this is the thank you I get for being loyal. I chose to bring my car to Toyota cause is their car and thought I can trust to be expects in handling it. This gentlemen rude approach is unacceptable, he was the first person I meet in the morning since it was early and he just spoilt my day. After this havoc I left him there with the car and went inside the dealership for a lift home. He came again this time he was addressing come gentlemen whom I assume could be his staff since he was giving them instruction, the tone of his voice again was out of order, he was militant and we were all siting and listening to him bossing his staff around . I managed to speak to another gentlemen who I know is normally allocated to work on my car in the workshop and after explain to him he advised that he will check the car and that was enough. How is checked is for him to know and Henc can learn something from him