Poor communication and bad attitude.

I sent a on-line application. Few minutes after I got a call from Mike,we spoke and agreed upon him sending me his email that I was supposed to forward my documents to and again to calling the next day which didn't't happen.Till Monday after I called but to my surprise 3 banks had declined but later on that day he asked for my correct I'd number because my application was not proceed but promised to call me,which didn't't happen like wise. I called him on Tuesday at a round 16hrs to find out what was going on since I had been waiting I also raised my consent that i was not happy with the poor communication because I was had to follow him all the time . because I think it is fair enough to know what to do next even if it meant trying other companies but he was quick to answer \you can do as you please