POOR CAR SERVICE- WHEEL ALIGNMENT NOT DONE

I booked for service in December 24th and I also asked the dealer to do wheel alignment and balancing at extra cost, and they never did that. I have told them, and a lady by the name Monique who was doing my car on day of service said she will call me back. She never did. I called several times to the dealership and left messages. She never returned my call. I requested my refund for my cash, and I have not heard anything from the dealership. Constantia VW Mccarthy has proved appalling service to me in all costs and at all avenues.<br> <br> I want them to refund me my money, I will take them to the ombudsman now. Bidvest Mccarthy dealerships are starting to be very careless to the customers. This is not the first time I face a problem with them but, this dealership seems to be the worst one.