Poor and bad customer service

I booked my service on line on the VW website, however, when I arrived at the dealer, my details were missing from their documentation but I understood that it could possibly be an electronic glitch. The dealer took close to 20 minutes to print the information from their system and during that time I was waiting for them and I was getting late from work. Luckily a lady by the name Tiffany Moodley calmed me down and she promised that my lift to work will be provided soon and indeed it was. <br> After the services, the dealer picked me up from work to go collect my car. Upon arrival, the great Tiffany explained everything regarding the service they have done on my vehicle including advice on what I need to attend to in the near future and off I drove. I was caught by a surprise when later while I was preparing for my running, I found out that my running short was missing from my bag. ****ed as I was, I called the dealer the following day to report the incident. Tiffany, promised me that they will follow up on my call by viewing the video. Till this day, I haven't heard anything from VW. Please help.