TM
Tebogo M

1 reviews | Active since May 2010

23 Apr 2015, 12:27

Poor after-sale service

I bought a vehicle from Mccarthy Toyota Lynnwood on the 2nd of April and 3 weeks later, I still have not received license registration documents. I literally call in everyday to follow up when the documents will be available and all I get is one story after another. Now I have been referred to a third party that is apparently responsible for the registration. This has been very frustrating as the vehicle is intended to serve as a shuttle and cannot serve its purpose without the necessary documentation.

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Replies (1)
McCarthy
McCarthy's reply23 Apr 2015, 13:23
Official
Hello tmoseamedi,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5369.

Regards

Sani Moyo
McCarthy Customer Care
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