KP
Karyn P

1 reviews | Active since Aug 2013

23 Apr 2015, 11:41

PAYING FOR A CAR I DON_A|_T HAVE

We have recently purchased a Hyundai i20 from McCarthy Toyota Automark Kingsmead. Till date we have only had the car in our possession for about a week or so. The remainder of times the car is with the dealership for repairs. We have to drive and fault find the car, then drive the Technician and show him the fault and then they take the car for repairs. Uptill today (23/04/2015) the vehicle is in the workshop for over a week attending to a gearbox problem. No communication from the dealership as to what is going on. Poor poor service from management. The deal is only sweet before you sign the documents. Also do not accept a courtesy vehicle from Automark. Their definition of courtesy vehicle does not match that of the English dictionary.

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Replies (1)
McCarthy
McCarthy's reply23 Apr 2015, 13:17
Official
Hello karynp88,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5368.

Regards

Sani Moyo
McCarthy Customer Care
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