JF
Jason F

1 reviews | Active since Sept 2012

04 Aug 2017, 10:57

Pathetic Service McCarthy VW Wesgate and dealer principle Anton Pillay

<p>I sent my car in for a 65,000km service at VW Westgate Roodepoort.</p> <p>Two days later the EPC light came on and their was no water in the Radiator Sump.</p> <p>I took back to VW and they rans tests and found cyl 4 to have a mis fire.</p> <p>They said not to worry and that I could drive it as is and their was just a air bubble which resulted in the water loss.</p> <p>The car was driven for another couple days and started emmitting white smoke and eventually it could not be started again.</p> <p>The car was towed back to VW and it was found the head gasket was blown.</p> <p>I tried various options to settle this amiacably but the dealer principle Anton Pillay is just another ************ car dealer. VW South Africa also could not assist as they say they have no power over McCarthy dealers who are privately owned even though they carry VW branding.</p> <p>Prior to the service the car never overheated or experienced water loss.</p> <p>The poor advice from VW Westgate led to the damage, I will rather take my car to a mechanic in future who is not affiliated with VW.</p> <p> </p>

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Replies (1)
McCarthy
McCarthy's reply04 Aug 2017, 16:04
Official

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 6264

Regards

Bidvest McCarthy Customer Care
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