SG
Shaun G

1 reviews | Active since Feb 2013

13 Dec 2021, 14:38

Pathetic service from McCarthy Land Rover

I took delivery of a brand new Land Rover Discovery on 29 September 2021. Vehicle was purchased from McCarthy Land Rover in Durban, delivered to McCarthy Land Rover West Rand. The service received from these dealerships were absolutely pathetic. The lies that they spoke were incredible and they were caught out on so much that they ended up even refunding me almost R15000 on the deal. This is where I thought my troubles had ended, however, I was so wrong. The vehicle has endless problems, which I have even raised with the CEO of McCarthy Land Rover, Mr Alan Duncan. The car has been to Land Rover East Rand multiple times for panels that were broken or loose from delivery. Software has been updated, but the car still has software issues. There are loose parts in the door panels. There are loose parts in the sunroof. And to top it off, I left home to go on holiday and just outside of JHB, we had to turn around because the ENGINE warning light came on. This is on a vehicle that has only 5000kms on it. On speaking to Mr Duncan today, he tells me that his solution is to possibly offer me a 'market related' buy back for the car, which leaves me out of pocket for the money that I have spent, inconvenience that I have encountered and interest that I have had to pay on my finance. Why When telling Mr Duncan that I sought legal advise, he immediately got very defensive and told me to go that way. I would never support another McCarthy Dealership.

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