Pathetic Customer Service and undermining clients
Bought a 2013 Kia Cerato Koup on the 19th August, less than 3 months yhe brake lights are not working. Been 2weeks they said they've ordered parta from Kia Motors, yesterday i got a call from consultant Sibusiso saying I should bring the vehicle today for repairs. Now he and he's manager Trevor they telling me that Mike(Mechanic) has a lot of cars to fix I should come tomorrow and I refused and told both of them that I asked for a day off today. I have never enjoyed my car from the first week purchased from Jacob(Sales consultant). Previously I had to fight with Joey(former branch manager) on changing worn out tyres and he only changed them when I told him to take back the car and now I have to fight with Trevor(new branch manager) Left this car here this morning at 08:45am now its 10:25am buy the car still parked where I left it. F****d service.
Good Day,
We are so sorry about your experience. We have logged your complaint and we are looking into this for you and will have someone contact you as soon as possible. Your reference number is 6456.
Regards,
Bidvest McCarthy Customer Care
Good Day,
We are so sorry about your experience. We have logged your complaint and we are looking into this for you and will have someone contact you as soon as possible. Your reference number is 6456.
Regards,
Bidvest McCarthy Customer Care