1 reviews | Active since Jun 2016

24 Oct 2016, 15:06

Old battery for a "new" car

<p>I Bought a 2015 Nissan Qashqai at the dealership.</p> <p>The sale went well and I am pleased with the deal the dealership gave me.</p> <p>Fast forward three months the battery starts giving problems.</p> <p>I took the car to Nissan and they tell me they cant replace the battery under warranty because the original battery has been removed.</p> <p> </p> <p>When I bought the car the dealership gave me a document that proves that the battery has been tested and is in good condition.</p> <p>When I rechecked the document I noticed that they performed that test almost a year prior to me buying the car!</p> <p>I phoned McCarthy VW Witbank Commercial and a manager told me he cannot help because the battery would have been out of the warranty period in any case.</p> <p>I asked him why there is no documentation that shows that a "new" battery was fitted and he said he does not know.</p> <p> </p> <p>Nissan told me that the battery is old and the dealership should have replaced it.</p> <p> </p> <p>Thank you McCarthy VW Witbank commercial.</p>

0
Replies (1)
McCarthy
McCarthy's reply25 Oct 2016, 11:14
Official

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 6150.

Regards

Sani Moyo
Bidvest McCarthy Customer Care
***