1 reviews | Active since Jun 2010
I recently bought a 2014 Ford Ecosport from McCarthy Toyota Tableview. I received great service from all the parties involved in the sale, however one month after I had the vehicle, I received a phone call from the dealership (the day after my first debit order went off which feels suspicious) to inform me that the vehicle had a complete engine replacement in 2016 and that they just found this out the day before. This really disturbed me and I probably wouldn't of bought the vehicle if I knew this beforehand. I specifically bought the vehicle because it had low km's for a 2014 model, only 37 000km, but being a 2016 engine, the km's are just below average. I requested that they please find out why it was replaced - but I could not get an answer, all I know, it was replaced by the warranty on the vehicle and that it was replaced by Ford SA. I'm now reminded of this every time I get into the vehicle - I'm really disappointed. I do feel that the dealership could've offered me some sort of discount on the vehicle or something to compensate for this. I feel that I paid a lot of money for the vehicle and I'm now left with this as a daily reminder. I could easily go to the ombudsman with this situation but I'm choosing to give the dealership the opportunity to react to this matter first.
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6649.
Regards
Bidvest McCarthy Customer Care
***
Best regards,
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6649.
Regards
Bidvest McCarthy Customer Care
***
Best regards,
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