Not happy

I took my car for a service there and last week Thursday i had to pay for some stuff that they needed to order and they promise to give me a call during this week but they didn't until i have to call them on Tuesday and they said all my parts have not yet arrived they will give me shout on wednesday but nobody called and when i called today, he said he will check with someone and call me back, it has been more that 3 hours now and when i call he is not available. I honestly think I am also a client and all i need is to be kept updated only. <br> <br> It irritates me a lot to call someone and they are not there and when they call back they promise to comeback and they never do call back for a mere update. <br> <br> All i want is feedback only nothing more. <br> <br> First it was Toyota Gezina and now is Arcadia. Im not sure how this people work really. Customer service is very, very, very poor.<br> <br> Im so done with this company.<br> <br> <br> Glenda