Not Customer Focussed

<p>I booked my Jetta 6 in for a 45K service at McCarthy VW Uhmlanga. There where other issues and I explained it to the Service Advisor when I dropped the car off today(27/06/16). I received a call from Sunil at 13:17pm unfortunately I was in a meeting and could not answer the call. He left a voicemail and I called him back at 14:10pm. He informed me that the water pump on my car was cracked and that they did not have any stock availabe and they would have to order the part and it would only arrive on Friday at 12:00pm. This would mean that my car would have to stay in the workshop until then. I then explained to him that this means I have no means of transport so what am I going to do now. I asked if they could give me a courtesy car and was told that none is available. I then said well I will have to then pick my car up and drop it off again on Friday when the part arrives. He says we can do that but he does not advise me to as this could cause more damage on the car and because they have informed me of this the warrenty will not cover it. I then said would VW not reimburse me if I hire car for the days my car is in thier workshop. He says no as I have a repair warrenty and not a mobility warrenty. Now been in the service industry you try to find ways to help out your clients there was no inclination from Sunil the Service Advisor it was almost as if he had this attitude of it is what it is and its your problem to sort out not mine. This is also not the first time this dealership has not had spares on hand the last time my car went in for repairs they did not have a 20 Amp fuse in stock I mean something that small and it took them a few weeks to get it in stock. I have sent through one of thier automated emails on thier website to them and I will see how long a manager from there takes to contact me. This really makes me not want to purchase a VW again and I am at this moment looking at changing my car.</p>