AW
Adrian W

1 reviews | Active since Jan 2012

26 Mar 2015, 21:46

Not arranging payback

Mc Carthy Toyota Lynnwood sold an Isuzu super cab to me on 12/03/2015. After three days in my possession I took the vehicle to check the wheel alignment. It was then revealed that the vehicle had severe damage to the left hand side suspension components. Mc Carthy Toyota was informed and was quite willing to repair the vehicle. I requested a cancellation of the sale to which they agreed. They collected the vehicle and promised a refund of the full amount of R179,995 within 3 to 5 days. After several calls and promises the refund is still not in my account after 10 days.<br> I unequivocally know that Mc Carthy will pay back my money eventually, because they are a trustworthy organization, but Arno Snyders (Used vehicles sales executive) did not do enough to promote their image. <br> The money is still not in my account! Please pay back the money!<br>

0
Replies (1)
McCarthy
McCarthy's reply27 Mar 2015, 09:55
Official
Hello vwyj0124,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5306.

Regards

Sani Moyo
McCarthy Customer Care
***
www.facebook.com/mccarthywecare

Best regards,