No Service since July 2016

<p>I paid R1168.50 for key replacement on the 28/07/2016, to date I have not received my additional key. Invoice number FH0, account number c ********** . This was for a Golf 1 Velocity. I have the invoice and quotation including payment proof and all the correspodence with the dealership. The contact was Norman Mkansi.</p> <p>Can I get some service or my money back? </p>