VO
Veronica O

1 reviews | Active since Oct 2012

14 May 2015, 11:38

NO SERVICE

BOUGHT A NEW CAR AT MCCARTHY GM SILVERTON AND HAD THEM INSTALL A RADIO. CD AND USB WORKED, COULDN'T FIND RADIO RECEPTION. WAS TOLD TO GO BACK TO BRANCH TO GET IT CHECKED. TOO FAR A DRIVE TO GET A RADIO CHECKED. HAD IT CHECKED WITH CAR'S FIRST SERVICE. WAS SENT TO AUDIO CENTRE AND TOLD RADIO IS NOT WORKING AT ALL AS THEY CONNECTED ANOTHER RADIO AND IT WORKED. PHONED RUDI SCHUSTER ON 30/04 WHO SOLD ME THE CAR. SAID HE WILL PHONE ME ON THE MONDAY 04/05 AND SORT IT OUT FOR ME IN VEREENIGING AS HE WAS CURRENTLY BUSY WITH MONTH END. SENT HIM AN EMAIL ON MONDAY. NO RESPONSE. SENT EMAIL ON THE 7TH REMINDING HIM. NO RESPONSE. PHONED ON 12TH. PHONE CALL GETS DECLINED. SENT EMAIL TO SALES MANAGER CRAIG. NO RESPONSE. PHONED AGAIN ON 14TH. CALL GETS DECLINED.

0
Replies (1)
McCarthy
McCarthy's reply15 May 2015, 10:57
Official
Hello SICK AND TIRED,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5418.

Regards

Sani Moyo
McCarthy Customer Care
***
www.facebook.com/mccarthywecare

Best regards,