No parts / comms

I was in a car accident 4 weeks ago and after outsurance authorised the repair via Kondylis motors, Toyota have been unable to issue an ETA for a rear valence for an Etios. Nor outsurance, Kondylis or Toyota can tell me if the part exists (locally or overseas) or when it will arrive. I've waited 4 weeks without a car and my income has been impacted. Toyota needs to pull their socks up and find this part, because the parts manager cannot assist.