No feedback / poor service

I dropped off my car for warranty repairs at McCarthy Volkswagen Wonderboom this morning. After not receiving any feedback, leaving three messages and my call being dropped numerous times in an attempt to speak to the service consultant, the service consultant phoned me back at 16:55. At that time he advised me that my car would need to stay at the branch for 10 days as they had to wait for parts. I insisted on a courtesy vehicle to which he rep**** they would not be able to assist. I insisted on speaking to the service manager, and was put on hold again. After being transferred to two other consultants I was asked to leave a message. I refused and insisted on holding. Eventually I was transferred to William who said they would be able to assist with a vehicle on Wednesday.<br> <br> Although William was able to make this compromise I still believe this sort of service and lack of communication is completely unacceptable. Furthermore I do not believe that the inconvenience caused by not having a vehicle should be mine.