Nissan

I Visited the Bidvest Mcarthy Nissan Randburg Dealership 05 March 2019. I requested two parts for an NP 300 which Hassaan Fanoo confirmed that they did not have the parts available. He did however confirm that the parts will be delivered in about 48hours. I was then informed to pay R1436.20 for the parts so that they can order them.

I paid R1436.20 on 05 March 2019 at 09:29am and I have driven to Nissan 4 times including today 1 April 2019 at 11:10am. I was promised that they would call me once the part is available. I have been promised that they will call me once the part is available and I have never received a call. Even today, Hassaan Fanoo said at 11:10am today said he would call me in an hour to let me know what is going on. I have still not recieved a call at 14:13pm. This kind of service is appalling. I have been promised a call on three different occasions and this promise has never been fulfilled by this man.

I understand that delays may happen, but please may the staff be trained and instructed that a vital part of client service is communication with clients. Promising that you will call a paying client and then completely ignoring the client's problem is not a good standard of customer service. It leaves a bad taste in my mouth after spending hard earned money in an establishment.

I would attached my receipt if this was possible. there is no complaint email address provided on the receipt. Please may someone let me know how long it will take for the part to be delivered.

Petros Chikaura

Invoice Number: MO0 Parts Sales Executive: Elton Daewood OP: 3678 WIP/ JOB No. : O27586 Date: 05/03/2019 Time: 09:28 Account Number: c **********

Sensor Assy: R879.23 Pinion Speedo: R369.63