1 reviews | Active since Mar 2015
NEW VEHICLE DEFECTIVE
Purchased a new vehicle from McCarthy Mobeni. On pick up, it was discovered there was a problem with the gears, Reported to the dealer, who referred me to my closest McCarthy branch.They confirmed there is a problem with the gears. On calling the sales personnel at Durban, was informed that they will repair the car. I cannot accept a new vehicle that came with a defect and was reported immediately, will be repaired .<br> I either want a new replacement car, or the deal to be cancelled.<br> I have been given the run around for two weeks now by the staff at Durban, and the dealer principal has not been available, and there is no one standing in for him, in his absence. <br> Unbelievable and unacceptable shoddy and pathetic service from Toyota.
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5256.
Regards
Sani Moyo
McCarthy Customer Care
***
www.facebook.com/mccarthywecare
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5256.
Regards
Sani Moyo
McCarthy Customer Care
***
www.facebook.com/mccarthywecare
