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Alida D

1 reviews | Active since Mar 2013

22 Oct 2015, 12:12

Never buy spares from them

I bought a clutch kit from this branch for my Fiat Punto 1.4 emotion as well as the t/o bearing they said we would need as well. I had it installed by John-John from A-Z Gearboxes. After 4 months on the 2nd of October my car broke down clutch kit broken again. John-John removed the clutch and found it the lining broken into pieces inside the clutch kit. I took it back to McCarthy and asked for a replacement. They refused and said they need to investigate first. We took photos,<br> <br> I left the part there and had to buy a new clutch kit from another branch to get my car fixed so I could get to work. After a week I found Byron Louw the parts executive who took the part in and asked him what the finding is. He said it is normal wear and tear and abuse. So obviously I was furious. Since when does part that you buy only last 4 months, and at the prices they charge with no pirate parts on the market they should be ashamed. <br> <br> After a few discussions with Byron we are not reaching a solution and writing an email to his manager Andre Clark. Obviously they are denying responsibility and refusing to give back my money. <br> <br> So I will not advice anybody to buy spares from them every. Alida Deyzel

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Replies (1)
McCarthy
McCarthy's reply28 Oct 2015, 09:26
Official
Hello adeyzel2,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. Please contact us should you need additional help.

Your reference number with Customer Care is REF 5721.

Regards

McCarthy Customer Care
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