Neede information but was given bad attitude worst

On 2015-03-31 I phone the McCarthy gezina dealership to find out about My insurance policy as I have never used it before and wanted to update any relevant information that might just jeopardize my chances when claiming from the McCarthy Insurance. I was transferred to A lady by the name Ann Molete who was very rude, Impatient, no empathy and the worst and horrible person ever. I say this because she shouted me because she told me I have to know the person I bought the car from and to me did not make sense as I bought my car from McCarthy and that the person is out of question and is not of relevance. She then hang up the phone literally on me and gave me wrong numbers to phone. I then phoned back and Was transferred too the manager by the name Russel who was as rude as her staff and impatient is like what they teach at that premises who then told me I am wasting Hes time and that I need to speak to the staff as He has better things to do. I was outraged and disappointed at the level of service I received and that fact that nobody practiced due patient to give me the right information of people i need to call. I am surprised how they still in business with that kind of attitude.