Missing engine cover and dirty engine bay

1. When I brought my Corolla for service Angelique Ekland told me my service plan has expired, why doesn't Toyota send a reminder when your service plan is lapsing?

2. After my car was supposedly serviced I found the following: - engine bay was dirty and had particles and all the dirt it had before I brought it in for service. - plastic engine cover was not there!

3. I brought it to attention of on the staff members who called them, the mechanic brought my engine cover and no apology or explanation.

4. The service foreman(Thys) was there and also had no apology or explanation.

5. I e-mailed him on Tuesday afternoon after the incident and up to now, he has not responded!

Good people do not take your cars for service to Mc Carthy Toyota in Gezina.