Misrepresentation information, Lies, Zero After Sales Services!!!

<p>Took me a long time to write this review because I wanted to Bidvest McCarthy Sandton a chance to solve this amicably but after being taken from pillar to post I just can't take it anymore.</p> <p> </p> <p>It all started with the initial purchase of the car when i enquired about the mileage of the vehicle, firstly Adrian stuttered and sounded unsure, gave him the benefit of the doubt and proceeded to go ahead with the intended purchase. This already should have been warning signs but as said, gave them the benefit of the doubt.</p> <p> </p> <p>Upon conlusion of the sale, I asked Adrian about the spare key of the vehicle and he told me that HE WILL GET THE SPARE KEY DELIVERED TO MY WORKPLACE WITHIN A WEEK. A week passed, no spare was delivered and few more passed and still nothing happened. A few weeks later I decided to ask about the spare key, then story changed from 'delivered within a week' to, 'we said we will give you the spare key if it is available'. </p> <p> </p> <p>Well, turns it was available and because there was no paper work to prove that he said this to me, it now became, 'his word against mine'. Took it up with his manager, Kiran, who called me and Adrian to his office to try and get to the bottom of the matter, ultimately Kiran decided he will pay half the cost of the spare key and I must get him a quote. I gave Kiran an initial quote and he told me it is too high and he will try and get a quote of his own. I said, fine, get a quote, it took him more than a month to get a quote, even then, I am the one who had to call him to ask about it. Ultimately he tells me that the quote that BMW gave him is too high and we must use my quote. I then give him my quote to go with so that he can do what he promised (this I have on email), now he tells me that I must take in the car to BMW again, so that they can work and then give him the Invoice. This process has taken months to solve a simple thing such as either giving me a spare key or reimbursing me the cost of one. They took a couple hundred thousands from me for the vehicle, but they failing to pay a mere R2500 to settle a spare key issue. This experience made me realise that BIDVEST MCCARTHY SANDTON will everything, be it misrepresenting vehicle information, or promising certain things, just to close out a deal and then leave the customer in the cold after that.</p> <p> </p> <p>Zero after sales service and they will never see me again at that dealership. They can rest assured I will be telling every person I know about this experience.</p> <p> </p> <p>Thanks.</p>