“Misleading deal from Nissan McCarthy Germiston & ******** Sales Manager”

“Misleading deal from Nissan McCarthy Germiston & ******** Sales Manager”

During mid December 2018, I made an online enquiry of a special that Nissan McCarthy Germiston had advertised for a Nissan Qashqai 1.2 Acenta. On the 19 December 2018, a salesperson from this dealership sent me an advert on the special that the dealership is offering on email, this special indicated a R65K savings or 8 months payment holiday. I called the salesperson by the name of Charlton who advised me that the R65K can be used as a discount towards the vehicle price, used for extra fitments or cash back for installments. I advised him that I want the bulk of the discount to be used as a discount on the vehicle price & that I want my first installment to go off on 28 Mar-19, meaning that Nissan Germiston was to subsidise me for the 2x months installments(Jan & Feb 2019) which was the balance of the discount. When I went to the dealership to sign, their finance lady advised that the cash back for the 2 installment is not part of the finance deal as it’s a special that the dealership is running. I asked the salesman to put this in writing & he told me that he cannot but it’s part of the agreement I had with him on the special the dealership offered in December 2018, he also assured me in the presence of my wife, that I will get the money for the 2x instalments once the bank settles the dealership. On 7 January 2019 I took delivery of the vehicle & again enquired with the salesman with my wife as witness on the cash back for the 2 installments & he advised me that it will be refunded before my first installment goes off on the 27 January 2019 and at no point in all my requests did he mention that this was an error .On 29 January 2019, after my first installment went off, I had enough of the salesman & decided to escalate to the sales Manager Paul which also was in vain ,not only did he not have any customer etiquette, in my conversations with him, he accused me of trying to get more money from the dealership without him even investigating the matter. Eventually, after numerous emails trails with him, I was informed by Paul that the special was applicable to the retail price only which I had already benefited from the discount which I acknowledged & didn’t dispute but I questioned him why I was mislead by the salesman at the time of negotiating & signing the deal. The Sales Manager was rude, ******** & defensive and refused to extend an apology to me for the miscommunication & confusion caused. “Nissan McCarthy Germiston”, there are genuine honest people out there that are not looking to make a quick buck like your dealership sales manager assumed me to be guilty of. It’s sad that in this tough economic climate where customers should be valued, you have a Sales Manager at your dealership that knows nothing about customer service, etiquette and most importantly PRINCIPAL. “Consumers”, be weary when dealing with this dealership, if it’s not in writing ,please ensure that you have your conversations recorded!