pK
pierre K

1 reviews | Active since Sept 2010

09 Oct 2015, 11:57

McCarthy VW over charge

I took my car in for a standard 60 000km service. I have a Polo 1.6 tdi and normally service at VW Hatfield in Hatfield. I thought I will try the McCarthy VW Wonderboom branch. I was greeted by a service advisor that told me how expencive this service would be. My mistake that I never called around for quotes. The company charged me double in labour for the same service that VW Hatfield written quoted me after the weekend- so from R1001 to +R1900. Parts prices was more or less the same but is VW SA not supposed to govern this time of behaviour -overcharging on labour? It's already tough enough to keep up with the price of servicing your car to keep the warranty- then to get exploited like this. <br> How can they justify that for labour on a simple oil and filter change service?

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Replies (1)
McCarthy
McCarthy's reply13 Oct 2015, 10:28
Official
Hello masjinco24,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. Please contact us should you need additional help.

Your reference number with Customer Care is REF 5690.

Regards

McCarthy Customer Care
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Best regards,