SE
Stephen E

1 reviews | Active since Feb 2011

08 Sept 2015, 19:09

McCarthy Toyota. Refusing Warranty Issues

****ty Service from Toyota McCarthy and Toyota SA. <br> I've basically been told get lost we are no longer interested (Vehicle still under Warranty) in attending to a warranty claim that has existed since the vehicle left the showroom floor, 0 Kms, Factory fitted rims and Dunlops.<br> Brand NEW 2012 Landcruiser with a serious wheel vibration and steering wheel flutter? Jumped through many hoops over the years to accommodate them, must be a least a dozen + wheel balances and alignments etc, New Tyres had, borrowed tyres and rims and still the same. Every excuse has been used, replacement Bridgestones tyres being slightly wider, one tyre had a plug (used NEW spare without plug and same issue) . Toyota are trying to blame a pass the buck to Bridgestone \Toyota / McCarthy this is not the Tyre manufactures problem Dunlop & Bridgestone

0
Replies (1)
McCarthy
McCarthy's reply15 Sept 2015, 10:37
Official
Hello sjearp,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5643.

Regards

Sani Moyo
McCarthy Customer Care
***

Best regards,