McCarthy Toyota Lynnwood - SHOCKING SERVICE

<p>I had a complaint with McCarthy Toyota Lynnwood in December about their ****py service:</p> <p>- Had to request a spare key when buying my demo vehicle (was never included)<br />- Had to wait months to receive the key<br />- Had to wait weeks to get copies of my paperwork<br />- Had to request them to license the vehicle, as I would have driven off the premises unlicensed<br />- Had to request my Book of Life / Service Booklet as it was also never included<br />- They never signed the service they did at Bruma (before I bought the car) and told me I must get it signed myself!</p> <p> </p> <p>I let all that slide! I was happy about my new car, but disappointed in their service, and so I left it at that...</p> <p> </p> <p>- When I eventually had to use the spare key, it was NOT PROGRAMMED, and according to the locksmith’s investigation, it was the WRONG CHIP in the key as well!<br />- When I told them about the issues, they tried to silence me by offering one free service at their branch, but they know I don’t live in Pretoria anymore, I live in Johannesburg - and no formal / public apologies!<br />- They asked me to remove my Fiancé’s comment from their Facebook page (because it obviously made them look bad)<br />- After the Manager asked for the salesman’s name to get some clarity, the salesman phoned my Fiancé and angrily accused us of “bad-mouthing” him when his name was NEVER MENTIONED in our formal complaint</p> <p> </p> <p>Toyota South Africa came in contact with them over December (early December) and McCarthy Toyota Lynnwood’s staff were very conveniently “unavailable.” So Toyota SA tried again in January - and what was McCarthy Toyota Lynnwood's response to all of this? “We’ll give them a free service.”</p> <p> </p> <p>REALLY?! (Thanks for trying Toyota South Africa! they really did try to help I think)</p> <p> </p> <p>McCarthy Toyota Lynnwood refuses to take RESPONSIBILITY for any of the costs THEIR MISTAKE cost us!! (locksmith, petrol, leaving my car at the airport ‘cause it wouldn’t start, a new key, etc!)</p> <p> </p> <p> </p>