FR
Franci R

1 reviews | Active since Mar 2018

28 Mar 2018, 11:36

McCARTHY SUZUKI MENLYN

I have purchased a vehicle from this dealership in September 2015. (I traded my Citroen in). We drove from Durban to collect the new vehicle and drop the trade-in. I had personalized number plates on my Citroen, which they battled to get off the bumper for me to keep, as i wanted to keep my personalised number plate. We then agreed that I would just have new number plates made on my return to Durban and they would get someone to take the existing ones off the citroen that same day. This was never done and instead, someone was driving around in and around Johannesburg with number plates which were in my name. I started receiving e-Toll bills in the post and I contacted the dealership about it. They then discovered that this was the case and they would sort it out. Now, since January 2018, i have been getting SMS's from SANRAL that they are going to hand me over for the outstanding toll fees. I have been e-mailing the information etc. to the dealership. They read my e-mails but do not respond. I would like to report them to a higher authority.

0
Replies (2)
McCarthy
McCarthy's reply28 Mar 2018, 13:08
Official

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 6601.

Regards

Bidvest McCarthy Customer Care

***

Best regards,

FR
Franci R's update26 Apr 2018, 11:40
Reviewer Update
TOTALLY FED-UP!!!!!!!!!!!!!! An ENTIRE month has passed and I am yet to get a response from these people!!! I have received a call and a mail that they are attending to it.... but really - an entire month?????? I have been sending e-mails which are ONCE AGAIN, only read and not responded to!! I am going to be handed over because of the lack of care from Bidvest McCarthy regarding this issue!!!