1 reviews | Active since Aug 2011
McCarthy Suzuki Menlyn
<p>I bought a vehicle last year November and i am still waiting for my queries to be sorted out. Firstly I bought my vehicle with old battery and at one point i was towed to home due to the battery not starting and that time my car had only two weeks, I had to drive my car to the centre as i was not getting any help with calling and E-mailing. The battery was replaced but after i fought (Kind of service that i got, it was very bad for me but the battery was sorted out)</p> <p>Now i am still waiting for my spare key and service book to be issued, i sent countless E-mails and i called many times but i don’t get any respond. The very first and last E-mail that i got from Nakkie was on the 23rd of February 2016 when he E-mailed to enquire about my car details and also asked my phone number AND EVEN TODAY AFTER THREE MONTHS I AM STILL WATING FOR THAT CALL. Every time when i call he confirms that he received the E-mail and will call me back but he never did. I e-mailed both Ernest and Nakkie but no one bothers to reply and when i call is same thing every day......We will call back.</p> <p>This is very frustrating as I use only one key. This is my fourth car I never had this kind of service with Toyota and VW.</p>
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6044.
Regards
Bidvest McCarthy Customer Care
***
Best regards,
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6044.
Regards
Bidvest McCarthy Customer Care
***
Best regards,
