1 reviews | Active since Jun 2018
McCarthy Ford Silver Lakes - ******* SALE.
**THE MOST HORRIBLE PURCHASE EVER** I purchased a Bidvest Ford Fiesta 1.4 2016 Model with 20000km on the clock from McCarthy Ford Silver Lakes on 14/11/2017. Problems encountered since then below: 1. A week after purchase, I received a call from McCarthy Ford Silver Lakes stating that I needed to take the car in for a roadworthy test, this was after I had received a form stating that the car was checked thoroughly and that it was roadworthy. I then took the car for the test and no issues were discovered.(Horrible check at the roadworthy centre in Menlyn, as the car was in fact damaged and had been in an accident before the sale - This was not mentioned or noticed by Ford nor the Roadworthy Centre.) 2. I had to pay an additional R5000 after the initial purchase of the vehicle for admin fees for the roadworthy test and car registration, which had not been included in the initial sale and also not performed prior to the sale(We had to arrange for both the roadworthy and number plate registration personally after the sale. 3. When trading in a Peugeot 206 with 110000km on it's clock, Ford only offered R23000 for the vehicle, which was indicated by other dealerships that the car is worth R40000 or even more. 4. I had to request that the radio unit had to be replaced as the unit installed was broken and could not be repaired and thus they had to order a new unit, which took approximately 2 months to arrive at the dealership, Ford advised that the process would take up to 3 days, while in fact it took them over a week to install the new unit. 5. After identifying all of the above issues, I addressed the problems with Ford and requested that they provide me with another vehicle which was in fact tested and in a working condition. Ford then stated that it would not be possible and that they refuse to take the vehicle back. 6. It is now 28/06/2018. Until now since purchase, the car has had loud screeching brake noises as well as steering issues(pulling to the side). 7. I took the car to Tygerwheel Silver Lakes today in order to find out why the left-front wheel was deflating, but did not seem to have a puncture, the person at Tygerwheel informed me that the Rim had been damaged and needed to be replaced, I then contacted almost every tyre and rim company in Gauteng to find a rim, finally I found one at...... Guess..... McCarthy Ford Silver Lakes, who was offering the rim for R750 and was the only place that had the Rim in stock in the Gauteng area(To my knowledge). I bought the rim, then went to Tygerwheel to have them assist me with putting the tyre on the rim and to do balancing and alignment. The person there, then informed me that while he was busy with the alignment, he noticed that the axis is pushed back and that it would cost approximately R500 to straighten, but due to the damage on the car, it will always have a pull to the right when pulling away and a pull to the left when braking, the person also informed me that the branches on the car and some other electronic components also may have been damaged. He also went on to say that the majority of the parts on the car were not standard and that McCarthy Ford Silver Lakes had most likely sold me a "written-off" car as a "new" car.(THIS IS *******) 8. I have now seen that the car was in an accident that damaged the Left-Front Rim as well as pushed it's axis back after one of the previous drivers(Before purchase) had (By the looks of it) hit a pavement or large rock.(Confirmed by Tygerwheel).(The entire Tygerwheel exercise cost me another R1060 for all the fixing and alignment costs.
I have spent thousands and thousands of Rands on this car, I have spent all my time trying to get this sorted... I have photo evidence proving that the rim had been damaged prior to the sale, photos taken on the day of purchase. SOMEONE HELP ME PLEASE! THEY CAN'T GET AWAY WITH THIS! Please feel free to contact me for more information. THANK YOU!
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6682.
Regards,
Bidvest McCarthy Customer Care
***
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6682.
Regards,
Bidvest McCarthy Customer Care
***
