MB
Marietjie B

1 reviews | Active since Feb 2018

16 Feb 2018, 10:14

McCarthy Constantia selling damaged cars

We have bought 6 cars from McCarthy Constantia to date wherby 3 cars had to be returned due to accidents, faulty parts ( that could not even been fixed by the agents, second hand parts are being put into the car under your extended warranty plan. Its been 4 weeks now since we have escalated this problem to the dealer principal, the group MD and the CEO of Bidvest. The car has been towed twice now because of the lack of commitment from them to resolve the issue. We are the ones that has to carry the financial implications all the time and we are now stuck without a car no one really cares. I am not sure how McCarthy can be happy with the kind of service that we as long standing customers have received. What is going to be done about this. This goes out to anyone in the market that wants to buy a second hand car from this dealership. Please get a AA report before you buy a car from them.

0
Replies (2)
McCarthy
McCarthy's reply16 Feb 2018, 10:27
Official

Hello Marietjie,

We really are extremely sorry about the situation you are in and we are really trying to
help and resolve this matter. Sibu and his team are working hard and finding a new deal
for you.

Thank you for being patient and understanding.

Regards,

Bidvest McCarthy Customer Care

MB
Marietjie B's update16 Feb 2018, 10:38
Reviewer Update
I dont think so as it has been 3 weeks and they came back yesterday with a ridiculous offer. And yet again we as the customer have to carry the financial burden