McCarthy CJD Centurion ruins my birthday weekend!

<p>I'm appalled and disgusted by the way in which my service is being handled. They have not yet fixed my vehicle and there's no sense of urgency or apathy from the acting-DP (George), workshop manager (Archie) or service advisor (Biate). Through this ordeal I'm still enduring, no one has apologised for the way in which they mis-handled the matter. I've driven VW's for 18 years and I'm totally re-thinking my change to Jeep.</p> <p>I took the van in for some reported errors, pleading for it to be ready by 2pm as I had urgent errands to run before the celebrations. Even though the request was noted, they did nothing to fast track the service. After struggling to get through over the phone, I eventually reached the acting DP who listened to my issues but simply palmed me off to the workshop manager. I got a lift to the workshop to find out what's happening, at 2.30pm. All that they did through the day was a 3-hour software update. I waited while they tested it - the problem was not resolved. It needs a part that would only come through the next day at noon. The lack of urgency infuriated me further - why can't they fetch the part to speed up the resolution?</p> <p>On my suggestion, a loan vehicle was arranged and I left those useless people to recover the pieces of my afternoon, some 45 minutes later. It's now the following day and I have a full schedule (including meetings in Joburg) which I'll have to try to get to with the minimal fuel in the loaner - extra fuel would not be covered, I was told. I can only expect they will continue to lay waste to my plans today and preparations for the weekend.</p> <p>Owning my dream car has been sul**** by this experience. I cannot believe Jeep will allow a premium vehicle to be supported by such poor service.</p>