1 reviews | Active since Mar 2014
MCCARTHY AFTER CARE SERVICE
I bought a car from McCarthy Toyota in Pretoria CBD in July/August 2014 and when I fetched the car, I was promised that the spare key, service book and license documents will be delivered in a few days and to date I still don't have them. <br> <br> A month after fetching the car I get a phone call from Trackers telling me that they need to remove their system from the car. At that time I had already installed a Nestar system. I was reluctant to allow Tracker to remove the system without the presents of Netstar representative and I was assured that this would not interfere with the current system. I then agreed and appointments were arranged with Nick, but Tracker never showed up. I then sent a message to Nick and he never responded. <br> <br> Last week I contacted Nick and he promised to pick up the car on Monday and that didn't happen, not even a phone call to say he's got a challenge. Today I call again the man screaming at the top of his lungs, trying to pin the problem on me. This is a person that's' suppose to be leading a team and attending to queries he tried to make this my problem.<br> <br> After sale customer services at McCarthy Toyota CBD is pathetic. No respect whatsoever for customers. Aft
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5359.
Regards
Sani Moyo
McCarthy Customer Care
***
www.facebook.com/mccarthywecare
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5359.
Regards
Sani Moyo
McCarthy Customer Care
***
www.facebook.com/mccarthywecare
