KL
Kgomotso L

1 reviews | Active since Mar 2014

21 Apr 2015, 12:58

MCCARTHY AFTER CARE SERVICE

I bought a car from McCarthy Toyota in Pretoria CBD in July/August 2014 and when I fetched the car, I was promised that the spare key, service book and license documents will be delivered in a few days and to date I still don't have them. <br> <br> A month after fetching the car I get a phone call from Trackers telling me that they need to remove their system from the car. At that time I had already installed a Nestar system. I was reluctant to allow Tracker to remove the system without the presents of Netstar representative and I was assured that this would not interfere with the current system. I then agreed and appointments were arranged with Nick, but Tracker never showed up. I then sent a message to Nick and he never responded. <br> <br> Last week I contacted Nick and he promised to pick up the car on Monday and that didn't happen, not even a phone call to say he's got a challenge. Today I call again the man screaming at the top of his lungs, trying to pin the problem on me. This is a person that's' suppose to be leading a team and attending to queries he tried to make this my problem.<br> <br> After sale customer services at McCarthy Toyota CBD is pathetic. No respect whatsoever for customers. Aft

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Replies (1)
McCarthy
McCarthy's reply21 Apr 2015, 15:30
Official
Hello kgomotsokg77,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5359.

Regards

Sani Moyo
McCarthy Customer Care
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