Mcarthy Volkswagen poor poor! I want my money back??????.

I have a 2010 Polo VW with an extended service plan and warranty.

I have been to Mcarthy VW uMhlanga 2 times over the past 12 months for the exact same problem.

The problem is the fan resistor which they have replaced twice since August 2017 and it has now packed up again and the Aircon is once again not working.

The vehicle has never missed a service .

The level of service or lack thereof is so poor that I will never buy another Volkswagen again.

The above mentioned branch does not know the meaning of customer service.

I have sent correspondence and they have not responded and now all I want is my 7k back and then rather go to a backyard mechanic.

I have even gone as far as having to hire vehicles while they work on mine and they are not even willing to give me a courtesy car!

Volkswagen is so shabby! And Mcarthy is even worse ; I am sure that if they were to run a tab they would fail dismally. So much for German precision ??