HP
Hennie P

1 reviews | Active since Sept 2013

13 Aug 2015, 12:44

Maccarthy Ford 3 months of excuses no car

I took a Ford Everset 3.0 Diesel 4X4 to MacCarthy Silver Lakes because the 4x4 did not engage. That was three months ago. Since taking the car in, they seem to be finding a new fault every week, with no date of when we can expect the car back. The moment they heard that the Everest was still under MacCarthy warranty, I got the feeling that they keep trying to fix the car for as cheap as possible, with no regard to owner, who actually needs the car back. We are just not a priority for them anymore. Only when there other jobs in the workshop are slow, they will spend a few minutes on the Everest. We complained to the Manager, with more excuses and when we asked for a courtesy - after 10 weeks of waiting - they refused. <br> <br> Never take a car, with a McCarthy warranty, to a MacCarthy dealer to fix.

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Replies (1)
McCarthy
McCarthy's reply14 Aug 2015, 13:58
Official
Hello Henniepine,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5590.

Regards

Sani Moyo
McCarthy Customer Care
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