MM
Mpyane M

1 reviews | Active since Feb 2016

11 Apr 2016, 13:33

LYING SALES REP AT BIDVEST McCARTHY PRETORIA CNTRL

I bought a pre-owned 2011 Ford Fiesta 1.6 Sport at Bidvest McCarthy in Pretoria Central on 24/02/2016. At first when I bought the car, everything seemed fine. The sales guy claimed the car was serviced but the service book showed it was last serviced in 2014, he then said to me it was serviced just the service book was mistakenly not stamped. Regardless of the service issue, I went ahead to sign the contracts and agreed to purchase the car. After almost a week, I called Ford in Midrand to check if the car was serviced to realize it wasn't. The sales guy then said to me I can take it to any Ford dealer and they will stamp the service book for me. I tried several dealers and no one agreed as this car was not serviced by them. I then confirmed with Ford Midrand that indeed this car was never serviced. only after I had complained did the sales guy start sorting out the service for the car. He made me to sign Service Plan documents with Warranty Solutions to book the car for service on 04/04/2016. As I delivered the car at Ford Midrand, the service plan with Warranty Solutions had expired on 02/04/2016. Due to the sales guy false information, the dealer had to pay for the service.

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Replies (1)
McCarthy
McCarthy's reply13 Apr 2016, 16:37
Official
Hello M***6,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5996.

Regards

Bidvest McCarthy Customer Care
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