1 reviews | Active since Jul 2011
Lack of service costing me money
I have serviced my car at McCarthy Ford Silver Lakes for each of the services since I bought it new. <br> The last 2 times I was there I told them that the car uses a lot of oil and I have to refill the oil every month. On both occasions they told me that there is nothing wrong and I am mistaken about the oil use. <br> <br> This time I have now taken the car to a different Ford dealer with the same comment about the oil. They have now found a leak in the engine mounting. The warranty has expired 2 months after my last service at McCarthy Ford Silver Lakes (the 2nd time they said there was no issues with the engine or oil leaks) so now this is costing me R3000 to fix. <br> <br> Similar thing have happened with my brakes that was screaming before and after they replaced the brakes and skimmed the disks, also after asking them to fix it twice. I went to another dealer a few months later who redid it and resolved the screaming brakes issues completely. The service manager also got hostile when I complained about it at the time. <br> <br> I understand that it might have been the plan to make me pay for the repairs instead of Ford paying for it but planned or not it sure cost them and Ford a customer.
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5648.
Regards
Sani Moyo
McCarthy Customer Care
***
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5648.
Regards
Sani Moyo
McCarthy Customer Care
***
