LG
Lumkile G

1 reviews | Active since Jan 2016

12 Jan 2016, 12:41

Jeep Wrangler Faulty Gearbox

I bought the Jeep Wrangler at McCarthy Wonderboom CJD on Sept 2014 which was on 71 000 km. I took it back to the dealership on 72 000 km on Oct 2014 for service, on the 1st week of December 2014 I needed the service again on the car at 84 000km and I was told that they are fully booked and only can be helped on the 29th Dec 2014. I experienced problems on the car while I was driving and took it back to the dealership where they tested it and told me it has a gearbox problem. Sales executive Mr. Jan-Hendrik V.d. Walt who sold me the car told me they couldn't assist me as they were fully booked and sent me to Vision Motors to have a look at the vehicle. They were fully booked and I was not helped. McCarthy Wonderboom pour oil on the car and told me there is nothing they can do to help. I left for holidays and the car couldn't move after I just poured petrol at a garage in Graffreinet. I spent my holidays without a vehicle in 2014 and on January 2015 they hired a car for me to come back to Pretoria. They gave me a courtesy car that they now want it back and my car is still with them with spare keys, soft roof. I need them to to fix my gearbox sothat I can drive the car I bought.

0
Replies (1)
McCarthy
McCarthy's reply12 Jan 2016, 14:23
Official
Hello LumkileGB,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. Please contact us should you need additional help.

Your reference number with Customer Care is REF 5856.

Regards

McCarthy Customer Care
***