KR
Kelvin R
1 reviews | Active since Mar 2018
23 Dec 2018, 20:16
Is my vehicle really being serviced?
This is a rather delayed but overdue feedback! Has anyone wondered/ questioned why the entire service department has changed?... Take your vehicle to any other dealership i.e. Toyota in Pinetown or Westville. The dealer principle isn't much of a help either to address customer issue's as compared to other the other dealerships.
Helpful (0)
Replies (4)0
Replies (4)
McCarthy's replyOfficial
03 Jan 2019, 10:04Good day,
Kindly provide us with the name of the dealership you have an issue with and any more details on the matter. Once we have that, we will direct your complaint to management. We look forward to your response and resolving the matter.
Regards,
Bidvest McCarthy Customer Care
Kindly provide us with the name of the dealership you have an issue with and any more details on the matter. Once we have that, we will direct your complaint to management. We look forward to your response and resolving the matter.
Regards,
Bidvest McCarthy Customer Care
McCarthy's reply03 Jan 2019, 10:04
Official
Good day,
Kindly provide us with the name of the dealership you have an issue with and any more details on the matter. Once we have that, we will direct your complaint to management. We look forward to your response and resolving the matter.
Regards,
Bidvest McCarthy Customer Care
Kindly provide us with the name of the dealership you have an issue with and any more details on the matter. Once we have that, we will direct your complaint to management. We look forward to your response and resolving the matter.
Regards,
Bidvest McCarthy Customer Care
KR
Kelvin R's updateReviewer Update
03 Jan 2019, 18:11Toyota McCarthy - Edwin Swales. The DP (Livingstone)is just as bad as the rest of the staff... "if there's no customer service... there's no customer... even if you stand on your head!!! Moved all our business over to a new Dealership (Toyota Westville)!
KR
Kelvin R's update03 Jan 2019, 18:11
Reviewer Update
Toyota McCarthy - Edwin Swales. The DP (Livingstone)is just as bad as the rest of the staff... "if there's no customer service... there's no customer... even if you stand on your head!!! Moved all our business over to a new Dealership (Toyota Westville)!
McCarthy's replyOfficial
04 Jan 2019, 08:13Your complaint has been logged and sent through to the dealership and management for resolution. We will be assisting you, please contact us should you need additional help. We hope that we can restore your faith in our dealership and in our brand.
Your reference number with Customer Care is REF 6787.
Regards,
Bidvest McCarthy Customer Care
http://ow.ly/OMSb30l2E79
Your reference number with Customer Care is REF 6787.
Regards,
Bidvest McCarthy Customer Care
http://ow.ly/OMSb30l2E79
McCarthy's reply04 Jan 2019, 08:13
Official
Your complaint has been logged and sent through to the dealership and management for resolution. We will be assisting you, please contact us should you need additional help. We hope that we can restore your faith in our dealership and in our brand.
Your reference number with Customer Care is REF 6787.
Regards,
Bidvest McCarthy Customer Care
http://ow.ly/OMSb30l2E79
Your reference number with Customer Care is REF 6787.
Regards,
Bidvest McCarthy Customer Care
http://ow.ly/OMSb30l2E79
KR
Kelvin R's updateReviewer Update
21 Jan 2019, 11:53I also just found out that my warranty cover for my vehicle wasn't extended until I moved dealerships and they had to update my service plan. McCarthy Toyota Edwin Swales sucks big time at Customer Service as well. Now I must pay almost double for McCarthy Toyota Edwin Swales stuff up/ poor communication s****s. Not sure what they need more ... training or management/ leadership to help them improve on what they are lacking.
KR
Kelvin R's update21 Jan 2019, 11:53
Reviewer Update
I also just found out that my warranty cover for my vehicle wasn't extended until I moved dealerships and they had to update my service plan. McCarthy Toyota Edwin Swales sucks big time at Customer Service as well. Now I must pay almost double for McCarthy Toyota Edwin Swales stuff up/ poor communication s****s. Not sure what they need more ... training or management/ leadership to help them improve on what they are lacking.