Incorrect Information given and service provider not willing to take full responsibility.

<p>I called the service centre on the 01/06/2016 to arrange for a service on my Audi A5. I asked the lady I spoke to whether my vehicle was still covered under the maintanance/service plan. Her response was that it still was covered, my Audi Freeway Plan was still very much active. So I made a booking for the next day.</p> <p>When I got to the service centre I was told a different story. The service consultant told me my Freeway Plan was no longer active as my vehicle was over 100 000 kms.</p> <p>I understood the explanation given by the service consultant. My problem is the dealership offering me a discount on the service instead of taking full responsibility of providing me with incorrect information when I called. Especially since when I phoned I specified the mileage on my car and I was assured that my service plan would cover it.</p> <p>To me offering me a discount on the service sounds like they only wanted to accept partial responsibility for misinforming me when I phoned.</p> <p>I have owned 4 Audis and have always used Mccarthy Audi Arcadia service centre for 3 of those.</p> <p>Dissapointed.</p>