I have never had such bad service

I am very disappointed in the service that I have received from McCarthy Inyanga Empangeni.

I was looking at buying a Polo GP 1.0 Bluemotion 2016. Before taking receipt of the car I saw some issues on the car. I asked the sales person if these things would be sorted, he said normally when there are issues on a car it is their duty to correct it. He then told me that he sent my request to his manager. I then got an email back from him where he forwarded a email to me that his manager had sent him saying. "Please let the customer know that we do have another buyer inline for the car and that her hold expires at 16h00." So now when you want to make sure the car is in a good condition you get given a time limit. Anyway I then agreed that I will take the vehicle. I then realised that the car has 1 different tyre (which is very bad for the cars fuel consumption) to the rest and it keeps loosing pressure ( because it has been plugged)and the spare wheel is not in a good condition, I was told this will not be changed as they have lost too much on the deal already. Also the one part of the bumper is broken off again when asked I was told this will not be replaced as they have lost too much on the deal I did not force your branch to give me the deal they did why am I being punished? So I go to collect the car and the 1st time I start it to leave the car wont start. I am then told by another sales agent that one of the guys that brought the car here from Vryheid had left the cars lights on so damaged the battery. On the second start the car started this was on the Thursday by the Friday the car no longer wanted to start and I had to push start the whole weekend what an embarrassment for me and your branch everyone wants to see the new car but she is being pushed, I made contact with the sales agent on the Saturday morning and I was told that they will see what can be done as they lost so much on the deal his manager will have to decide if he will give me a new battery but first I must see if my warranty will cover this unfortunately no one knows if the warranty will cover this until the car gets a diagnostics test for R800 and then we need to see if they will pay??? Then I say if you guys don't want to give me a new battery at least give me my old cars battery (the one I traded in) I couldn't believe when they actually changed my new cars battery with my old cars battery. I have never had service like this who does this????

So since then I have realised that one of the windows at the back has a problem and cant open???

What kind of service is being given to us by your branches I am so disappointed and I expected this to be addressed ASAP. I have sent a complaint on Mc Cathy's official site I have had no feedback, I have been chatting to them on WhatsApp still no feedback my whatsapps are now being ignored. So seems its not just the branches that don't care