I give up...

<p>By the looks of things, VW doesn't respond to such reviews, and I'll fall off my chair if VW Constantia does. Therefore this is more of an effort to warn other's against them, unless you enjoy being irritated to exhaustion and waisting your precious time and airtime on countless phone calls and emails that get you absolutely no where... except maybe the looney bin by the time they've driven you mad.</p> <p>Long story short, my brakes are not working, and haven't been since day 1. After requesting for them to be looked at, at various services, my requests went pretty much ignored. They've promised to contact me as soon as a loan car becomes available so that they can send it in to be repaired. More than 2 months later I'm still waiting. Every time I phone to follow up, I get fed empty promises or they suddenly decide to tell me that 'they do not guarantee mobility', and then repeat that line to me over and over again like I'm idiot. Eventually, in an effort to take the matter further, I send an essay of an email to VW Customer Care... What a complete waste of my time. More empty promises and ignored phone calls and RUDE staff. Who do you complain to about the Customer Care depatment now? Please note, that this short version of the story doesn't explain half of the frustration, but I'm sick to death of telling it, as I've had to explain it to VW so many times. I give up. I'm exhausted. Thank you VW for all the frustration and absolute lack of service and very negative ending to our 3 year relationship. I wish I had known what was coming before hand, I would rather have bought a bicycle - riding up hill, all day, every day, for 3 years, would have been less of a struggle than dealing with Volkswagen.</p>