MM
Mpho M

1 reviews | Active since Aug 2015

15 Mar 2017, 10:29

Horror car collection

<p>Went to pick up my car on Monday the 13th and upon takin the car, i realized that the car does not switch of even when the ignition is turned on and the key is removed. They failed to help me on Monday and as a result i had to wait for Tuesday the 14th. Arrangements were made by Chantel (Bidtrack) to get a technician in at the latest 10:00am but upon my arrival on Tueday at 11:00am the technician was no where to be seen.</p> <p>The sales manger Stefan was so arrogant and unwilling to help as he told me that theres nothing he can do and he cant take decisions and I must maar wait for the car and i will get when i get it. I waited for the car till around 17:00. Mind you i waited till 16:30 on Monday from around 11:00am. I had to drive it myself as there was no Driver to take it to where it had to go and i had to come back around 19:20 to come pick up my car at the dealership.</p> <p>Never will i ever recommend this dealer to anyone. as soon as they have the money they forget about being customer orientated. </p>

0
Replies (2)
McCarthy
McCarthy's reply14 Jun 2017, 08:30
Official

Good day

My sincere apologies for your experience. If the issue has not yet been resolved please email us at ***

Regards

Bidvest McCarthy Customer Care

Best regards,

MM
Mpho M's update14 Jun 2017, 08:40
Reviewer Update

I took delivery already buth the rear lights are not working now. Called K****tso Leopeng for assistance in booking it in so that it can be checked, but no response.