Horrible customer service by Bidvest McCarthy Toyota Pinetown

I wouldn’t like to share my horrible, poor, nightmare service that I have recently experienced with Toyota McCarthy Pinetown. As I am trying to type here, I run out of words to describe the torture, humiliation and disservice that I was given by this branch.

I took my car Toyota Yaris 2013 XS for repairs on the 9th of April 2019 as it just lost engine power. I have a Pre-vehicle Warranty policy cover with them which covers things as a result of mechanical failure. It has been almost 1 full month without my car completely fixed and returned to me. I have tried numerous times to communicate, even went to the branch personally to express my dissatisfaction and frustrations with regards to the poor standard of service that I have been receiving. I have been without a car from the 09th till today and yet every delay to repair my car is on their side.

Every time I express my concerns I am being sent from pillar to post stating reasons such as they are still awaiting authorization from the insurer, they cannot source the part of the vehicle within their local distribution centers, etc. It has been lots of excuses and uncertain reasons say after day. I have tried writing emails to their complaints department to no success of being helped. I cannot express how disturbing and inconsiderate and inconvenience their service has been to me. I have had to stop my child from going to school because I do not have a car to transport him. I have had to come out of hospital with a very severe procedure (operation) and take public transport (Taxis) home because they have failed to deliver on time.

I was even denied vehicle loan stating reasons that I do not qualify to be given one meanwhile it is all their fault. I have not reviewed any joy whatsoever from any of the Managers in the branch, I have been turned away with a promise that they are fixing my car. Today the 7th of May the gentleman handling my vehicle claim phoned me promising that my car would be ready by today, but they never fulfilled their promise. I am sick and tired of being taken for a fool. I need them to give me an honest answer as to what is actually the problem as far as fixing my car is concerned. I believe I have been patient enough. I deserve answers. I am angry and hurt at the same. I feel my rights as customer have been violated in so many ways. I would really appreciate their prompt response and action with regards to this issue.